Filter & Sort

‘Do I Belong Here?’ Students’ Service Experiences Through the Lens of Campus Climate

Colleges can amplify the experiences of students reaching out to campus offices by ensuring they feel safe and comfortable, write campus climate consultants Genevieve Weber, Sue Rankin and Erik Malewski.

Meeting Student Expectations That Align With Customer-Centric Industries

Institutions must develop a student-centric model of customer service, which is now key to student success, writes Emily A. Messa, a certified auxiliary service professional.

The Mindset List

Marist College releases annual list of what freshmen know (and what they don’t know).

Students Vote for Remote (Employees)

When making decisions about whether non-faculty employees’ jobs could be done remotely or under a hybrid arrangement, college and university officials may not realize that most students don’t expect or feel they need in-person staff.

Bonding Over the Trauma of Hazing

Filmmaker Byron Hurt discusses the research, family tragedies and personal experience that compelled him to make the new documentary Hazing.

College Marching Bands Go Digital

College marching bands are ditching sheet music for smartphone apps in an effort to save time, money and the environment.

Service With a Smile

A survey of how students feel doing business with nonacademic departments across campus reveals eight actions for clarifying expectations and improving service.

Is There a Place for LGBTQ+ Students in Greek Life?

A nonbinary student failed to win acceptance into a University of Alabama sorority. Experts say Greek life has made progress on LGBTQ+ inclusion, but membership selection remains fraught.